Returns that Delight and Build Brand Loyalty

We tailor returns management to your brand’s unique needs—no one-size-fits-all portals or rigid workflows. From generating return labels to performing thorough inspections, our focus is on creating a seamless experience for both you and your customers.

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Returns and Inspections

Every item accounted for, every time.

Custom SOPs: We follow a plan developed just for you—whether that means a simple visual inspection or light refurbishing.

Accuracy First: We verify each return against its RMA or original order for precise tracking.

Thorough Checks: Items are carefully assessed based on condition and usability. Depending on the evaluation, products may be restocked, routed for refurbishment, set aside for quarantine, or handled according to a customized process.

Our attention to detail ensures your inventory is protected and your customers know their returns are in good hands.

RETURNS DISPOSITION

Ensuring every item finds its best next step.

Automatic Decisions: After inspection, items are categorized based on your SOP—restock, minor refurbish, quarantine, or disposal.

Donation & Recycling: We partner with donation centers and eco-friendly services, handling the entire process if you choose.

Brand Reputation: By swiftly restocking suitable products, we reduce downtime while safeguarding your inventory and brand reputation.

Seamless Labels & Shipping

A custom approach to every return.

Bespoke Label Generation: Upon your request, our team creates prepaid labels using the right carrier for each product type.

Flexible Delivery: We can email labels directly to your customers or send them to you for distribution, depending on your preference.

This personalized process ensures high-value or specialized items get the shipping treatment they require.

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Real-Time Inventory Updates

Once an item is cleared for resale, it’s immediately restocked, and your inventory count updates in real time. No guesswork, no delays—just accurate data to keep your operations running smoothly.

Instant Replacement Fulfillment

When you manage refunds or exchanges in your ecommerce platform (like Shopify), any time a replacement order is created, our Warehouse Management System is immediately notified to fulfill it. This seamless integration means faster resolutions for your customers and complete financial oversight for your business.

Reporting & Insights

We can provide monthly reports that capture key data—like return reasons and item conditions. Our team is always on hand to help you interpret these insights or adjust processes as needed.

Scope & Compliance

D2C & Retail

We manage returns for both online shoppers and brick-and-mortar retailers.

Product Limitations

Certain perishables or restricted items aren’t eligible for our returns process. If you have niche products or unique regulations, we’ll work with you to craft a compliant solution.

Ready to Elevate Your Returns Experience?

Reach out to us today to design a returns process that protects your brand, recovers revenue, and keeps customers coming back—order after order.

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Frequently Ask Questions

What is your process for handling eCommerce returns?

We manage the entire returns process for your eCommerce business, including receiving returned items, inspecting their condition, and processing them for restocking, refurbishment, or disposal. Our process is designed to be efficient and customer-friendly.

Can you provide a branded returns experience for my customers?

Yes, we create a fully branded returns experience for your eCommerce store. This includes a custom returns portal with your branding, email notifications, and return tracking to maintain your brand identity and build customer trust.

How do you inspect and evaluate returned items?

All returned items are inspected for defects, damage, or signs of use. We classify items as resellable, refurbishable, or unsellable and process them according to your business policies. Our inspections ensure accuracy and reduce inventory errors.

What happens to items that can’t be resold?

Non-resellable items are managed based on your preferences. Options include refurbishment for resale, recycling to reduce waste, donation to approved organizations, or disposal. Our goal is to provide sustainable returns solutions.

Can you automate the return process for my customers?

Absolutely! We provide a self-service returns portal where customers can initiate returns, generate prepaid shipping labels, and track their return status—all automated to reduce your workload.

How quickly are returned items processed?

Returned items are processed within 5 business days of being received at our facility. This includes inspecting the items, updating inventory, and initiating refunds or exchanges based on your instructions.

Can you handle exchanges as part of the returns process?

Yes, we process exchanges for your customers, allowing them to swap items for a different size, color, or product. We can also set up incentives, like store credits, to encourage exchanges over refunds.

Do you provide detailed analytics on eCommerce returns?

Yes, we offer comprehensive returns analytics, including data on return reasons, product return rates, and processing times. These insights help optimize your eCommerce returns policy and improve customer satisfaction.

How does Handled verify order accuracy before shipping?

At Handled, we take order accuracy very seriously to ensure our customers receive exactly what they ordered. Our verification process includes several steps to guarantee the highest accuracy. First, our system cross-references the items selected by the customer with our inventory database to confirm availability. Next, our warehouse team follows a precise picking and packing protocol, which includes scanning each product's barcode to match it against the order details. Additionally, a quality control team reviews the packed orders to ensure all items are correct and in perfect condition. Finally, before shipping, we conduct a final review to confirm that the shipping label matches the order details. These meticulous steps help us maintain high standards and customer satisfaction at Handled

Are there additional fees for guarantees?

No, all guarantees are included as part of our standard fulfillment service, with no hidden costs.

How do the guarantees help during peak seasons?

During peak season, we strive to meet our same-day shipping guarantee for orders placed by 12 PM. However, due to high order volumes, we can only guarantee next-day shipping to ensure reliability and maintain quality service.

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